Contact us

Shareholder enquiries

Post
Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Phone:
Shareholder helpline
0371 384 2432
(calls cost 8p per minute from a BT landline.
Other telephone providers’ costs may vary.)
(lines are open 8.30am – 5.30pm Mon-Fri)
(outside the UK +44 121 415 7047)

Broker helpline
0906 559 6025
(calls cost £1.00 per minute from a BT landline.
Other telephone providers’ costs may vary.)
(lines are open 8.30am – 5.30pm Mon-Fri)

* Every effort will be made to provide a written response within the time-frames shown. If this is not possible, we will provide an indication of when a written response can be expected.

Investment Manager

Investor services
Phone: 020 3938 1800
Fax: 020 3938 1818
Email: enquiries@ninetyone.com

Broker support
Phone: 020 3938 1800
Fax: 020 3938 1919
Email: enquiries@ninetyone.com

(lines are open 9am – 5pm Mon-Fri)
(outside the UK +44 20 3938 1800)

Post
Company Secretary
Ninety One
55 Gresham Street
London
EC2V 7EL

 

How can I complain?

You can contact:

Ninety One Fund Managers UK Limited (Alternative Investment Fund Manager for Temple Bar)
55 Gresham Street,
London EC2V 7EL.

Alternatively, complaints may be raised electronically using the email address enquiries@ninetyone.com.

Should you have a complaint about advice received in connection with your investment, please contact your financial adviser in the first instance.


Initial acknowledgement provided by us:
Within 5 business days of receiving a complaint

Written response provided by us*: Within 8 weeks of receiving a complaint.